Cases

Here are some success cases of Fundamento Analyses

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CHALLENGE
To assess satisfaction among Águas Cuiabá clients, taking into account Omnichannel interactions and statistical validity across the region’s target market.

SOLUTION
We conducted a quantitative survey of 2151 Águas Cuiabá clients using a structured questionnaire and follow-up telephone and email interviews.

IMPACT
In addition to complying with regulatory guidelines, the survey helped the company assess customer service quality across various channels and support planned improvements as well as new pandemic procedures.

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CHALLENGE
The goal was to survey and expand relationships with Latin American stakeholders who could support introduction and expansion of the Novartis Access program, which provides underserved communities across the region with access to medicines.

SOLUTION
We mapped strategic stakeholders, including NGOs, government officials, physicians, organizations and influencers, including their profiles, backgrounds, areas of influence and synergies with the program. We identified and contacted stakeholders in relevant countries based on the projects current status: Paraguay, Bolivia, El Salvador and Guatemala.

IMPACT
We built relationships with essential Novartis Access stakeholders in Latin America to help identify new partners and engage regional influencers.

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CHALLENGE
The objective was to assess INTERFARMA’S reputation as a 30-year industry representative of foreign and domestic companies and researchers responsible for healthcare innovations in Brazil. Its members represent at least half of Brazil’s pharmaceutical market over the past 10 years, as well as 50% of its revenues.

SOLUTION
We conducted a reputation survey with in-depth interviews of 62 stakeholders INTERFARMA had selected, including high-level government officials, members of Congress, former ministers, regulators, journalists, researchers and physicians. Given the sensitive nature of the issue and the interviewees’ status, the project had an exclusive secretary responsible for scheduling interviews and qualified researchers from Fundamento Analyses based out of São Paulo and Brasília.

IMPACT
The information we obtained was presented in an in-depth analytical report; this allowed INTERFARMA to assess the results of its communication and positioning strategies in recent years and represented an important starting point for plans being developed by the new management team that was then taking over.

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CHALLENGE
Identify information that could help develop solutions increasing engagement and loyalty among a number of major Etapa System clients. Etapa is one of Brazil’s biggest and most important teaching institutions.

SOLUTION
We carried out a qualitative survey using an opinion audit format, holding 18 in-depth interviews with school directors, sponsors and managers from among the Etapa System’s biggest customers.

IMPACT
Based on the results, which were presented as an in-depth analytical report, the Etapa System was able to develop new relationship and engagement strategies and identify reputational strengths it could leverage for overall business planning.

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CHALLENGE
The goal was to assess the presence and influence of three agricultural myths about pesticides running in the Brazilian media and involving specialist local outlets

SOLUTION
Based on a comparative media exposure analysis, which involves identifying, classifying and evaluating more than 1500 articles reporting on the three myths and which were published during the period Andef had requested by outlets it believed was significant. The criteria the analytical report took into account included media presence, favorability and influencers.

IMPACT
The results we used as the basis for Andef’s communication plans, not only to correct any mistakes still being perpetuated, but also to build a closer relationship with favorable stakeholders and achieve its industry reputation and relationship objectives.

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CHALLENGE
We were responsible for identifying new niche opportunities for brand positioning in its product target markets.

SOLUTION
We carried out a qualitative survey based on a consumer opinion audit. We interviewed 144 consumers about aesthetic facial treatments including not only their perception of the Merz brand, but competing brands as well.

IMPACT
The results gave Merz insights into the main attributes its clients value as well as its competitors’ positioning; it also indicated areas of opportunity for brand communication.

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CHALLENGE
We were tasked with developing specialized content covering the principal data from the company’s animal sector to create a point of reference for members, journalists and the general public.

SOLUTION
We provided an industry overview based on research and analysis and a compilation of data from a number of sources, including proprietary Comac studies. The final report was presented in a publication specially designed by Fundamento Studio so the data was easy to read and locate.

IMPACT
Widely distributed in the media and to members and the general public via the organization’s community channels, the publication is a benchmark for anyone looking for reliable and organized data on the company’s animal sector in Brazil.

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CHALLENGE
The objective was to assess the role and impact of European Union Research and Development investment programs for neglected diseases. The programs are intended to improve health in low and medium income countries.

SOLUTION
We conducted a qualitative survey including in-depth interviews with 15 senior Brazilian specialists involved in research financed by the European commission.

IMPACT
The results were presented in an analytical report that sets out a number of trends and views that gave the European Commission additional data to help manage its investment policy in Brazil.

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CHALLENGE
We were asked to assess Brazilian opinion leaders’ views of innovation and intellectual property

SOLUTION
We conducted a qualitative survey which included in-depth interviews with 17 specialists among the most influential experts in Brazil.

IMPACT
The results were presented as an analytical report providing strategic insights for a global study linked to publication of the UN Secretary-General's High-Level Panel for Access to Medicines.

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CHALLENGE
We were asked to assess the reputation of the Electrical Energy Marketing Chamber among its main stakeholders.

SOLUTION
We combined qualitative and quantitative research methodologies and conducted 53 in-depth interviews and applied structured questionnaires to 198 interviewees, selected from among the most important electricity industry stakeholders in the country.

IMPACT
The results helped the organization identify the significance of its role in the electricity industry and use the resulting insights to support its strategic positioning plan.

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CHALLENGE
To assess what business stakeholders knew about the reputation, work and importance of government relations professionals.

SOLUTION
We conducted qualitative research involving 71 in-depth interviews with high-level executives from major companies.

IMPACT
The results were presented in an analytical report providing insights about the role played by government relations specialists which were widely reported by the media, helping position the organization as a source of important sector-related content.

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CHALLENGE
The client wanted to understand Oil and Gas industry trends and impacts following the 2018 presidential election, taking into account a number of political, economic and social factors.

SOLUTION
We provided an industry analysis that included nationwide and statewide post-election political, economic and industrial views of the Oil & Gas sector, highlighting the five most important States for the company’s activities and which are home to Brazil’s largest oil and gas reserves and operations:

IMPACT
The insights and trends allowed Wintershall to assess possible post-election scenarios for the industry and guide its institutional and business relationship strategies in Brazil.

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CHALLENGE
The client was looking to identify and expand its relationships with Nongovernmental Organizations, assessing their potential interest in partnering with The Gardener Institute, an organization the company had created to support social sustainability projects.

SOLUTION
We mapped the stakeholders involved and identified 50 NGOs in the four areas The Gardener Institute selected: Animal protection/adoption, proper waste disposal and recycling, water resources (pollution and drinking water availability) and citizenship (community initiatives, empowerment and self-esteem, community improvement and professional opportunities for youth).

IMPACT
The final results helped Skala choose partners with a greater affinity in each particular area to support projects that have a truly positive impact on society.